Refund Policy

Thank you for shopping with us. We aim to ensure that you are completely satisfied with your purchase. If for any reason you wish to request a refund, please review our policy below:

 

1. Eligibility for Refunds

   • Refunds are available within 14 days of the purchase date.

   • Items must be unused, in their original packaging, and in the same condition that you received them.

   • Certain items such as perishable goods, personalised products, or digital downloads may not be eligible for refunds.

2. How to Request a Refund

   • Contact our customer service team with your order number and reason for the return.

   • Once your request is approved, we will provide instructions for returning the item.

3. Processing Time

   • Refunds will be processed once the returned item is received and inspected.

   • Approved refunds will be issued to your original payment method within 5–10 business days.

4. Shipping Costs

   • Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

   • Original shipping fees are non-refundable.

5. Exchanges

   • We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.

 

If you have any further questions regarding our refund policy, please contact our customer service team for assistance.